Returns Policy

At silvermoonstyle, we understand that returns may occasionally be necessary, and we are committed to making the process as smooth and hassle-free as possible. Please review our return policy below for detailed information on how to initiate a return and the conditions that apply.

How to Initiate a Return

To initiate a return, please contact our support team through our “Contact Us” page or email us at [email protected] within 30 days of receiving your product. For a quicker resolution, please include the following information in your request:

  • Name on the order
  • Order number
  • Detailed description of the issue
  • Photos illustrating the problem
  • Your preference for a replacement or refund

Return Policy

We accept returns for both defective and non-defective products within 30 days of receiving your order. Items being returned or exchanged must meet the following criteria:

  • Items must be in their original condition — new, unwashed, unworn, with tags attached.
  • A sales receipt or proof of purchase must accompany the return.

Please note:
We are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or ordering errors. We strongly advise reviewing your order thoroughly before completing your purchase.

Exchanges

We are happy to offer exchanges if you would prefer a different size or product. Please follow the same steps as initiating a return and let us know your desired replacement item.

Returns Shipping

  • Return Method: By mail
  • Return Label: Included in the package
  • Return Cost: $0.00 – We offer free returns
  • Restocking Fee: No restocking fees apply

Returns Procedure

Once you have contacted us at [email protected] and received an approved return address, please follow these steps:

  1. Prepare Your Return Package
    Include a printout of your purchase confirmation email along with all returned items.
  2. Ship the Package
    Use the prepaid return label included in your original package. Drop off the parcel at your local post office or preferred carrier. Please keep your tracking number for reference.
  3. Confirmation
    Once we receive your returned items, you will receive an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.

Refunds

  • Refunds are processed within 2 business days of receiving and inspecting the return.
  • Refunds will be issued to your original payment method.

Important Notes

  • Returns are only accepted for items that meet the conditions outlined above.
  • Refunds or replacements will not be issued for items that do not meet the return criteria.
  • We are committed to ensuring customer satisfaction and will work with you to resolve any issues promptly.

Need Help?

If you have any questions or need further assistance, please don’t hesitate to reach out to us. You can contact us at [email protected] or through our “Contact Us” page. Our support team is available Monday through Friday, from 9:00 AM – 6:30 PM (EST).

Customer satisfaction is our top priority, and we are here to assist you every step of the way.
Thank you for choosing silvermoonstyle!