Returns Policy

At silvermoonstyle, we understand that returns may occasionally be necessary, and we are committed to making the process as smooth and hassle-free as possible. Please review our return policy below for detailed information on how to initiate a return and the conditions that apply.

How to Initiate a Return

To initiate a return, please contact our support team through our “Contact Us” page or email us at [email protected] within 30 days of receiving your product. For a quicker resolution, please include the following information in your request:

Name on the order
Order number
Detailed description of the issue
Photos illustrating the problem
Your preference for a replacement or refund

Return Policy

We accept returns for non-sale items within 30 days of receiving your order. Items being returned or exchanged must meet the following criteria:

Items must be in their original condition—unwashed, unworn, with tags attached.
A sales receipt or proof of purchase must accompany the return.

Please note:
We are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or ordering errors. We strongly advise reviewing your order thoroughly before completing your purchase.

Returns Shipping

We offer free returns for damaged or defective products.
Return cost: $0.00

Returns Procedure

Once you have contacted us at [email protected] and received an approved return address, please follow these steps:

Prepare Your Return Package:
Include a printout of your purchase confirmation email along with all returned items.
Ship the Package:
Use your local post office or a courier service to send the package to our warehouse. Please provide us with the tracking number from the courier or post office for reference.
Confirmation:
Once we receive your returned items, you will receive an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.

Important Notes

Returns are only accepted for items that meet the conditions outlined above.
Refunds or replacements will not be issued for items that do not meet the return criteria.
We are committed to ensuring customer satisfaction and will work with you to resolve any issues promptly.

Need Help?

If you have any questions or need further assistance, please don’t hesitate to reach out to us. You can contact us at [email protected] or through our “Contact Us” page. Our support team is available Monday through Friday, from 9:00 AM – 6:30 PM (EST).