Cancel or Change Order Policy
At Silvermoonstyle, we process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us as soon as possible.
Cancellation and Modification Window
You may request to cancel or change your order within 12 hours of placing it. After this period, the order may already be in production or shipped, and we will no longer be able to modify or cancel it.
How to Request a Cancellation or Change
Please email us at [email protected] with your order number and details of your request. Our support team will confirm whether the change or cancellation can be made.
Custom Orders
All our products are pre-designed, not custom-made. Therefore, modification requests typically apply only to shipping address changes or quantity adjustments.
Refunds for Cancelled Orders
If your cancellation request is approved within the allowed time frame, a full refund will be issued to your original payment method.
Contact Us
If you need help canceling or modifying an order, please contact our customer support:
Phone: +1 (330) 555-4876
Email: [email protected]
Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)