Refund Policy
Thank you for shopping with Silver Moon Style. We want you to be completely satisfied with your purchase. Please read our refund policy carefully.
1. Eligibility for Refunds
- Refunds are available for products returned within 30 calendar days of delivery.
- Products must be new only — unopened and unused in their original packaging.
- Refunds will be processed only after we receive and inspect the returned items.
2. Refund Process
- To request a refund, please contact our Customer Support at [email protected] within 30 days of receiving your order.
- Use the prepaid return shipping label included with your order to send back the item.
- After we receive and inspect the returned product, we will process your refund promptly.
3. Refund Timeline
- Refunds will be processed within 2 business days after receipt and inspection of the returned item.
- Refunds will be issued to the original payment method.
- All refunds are issued in USD and automatically converted to your local currency.
4. Shipping Fees
- Original shipping charges are non-refundable unless the refund is due to our error (defective or incorrect items).
- Return shipping costs are covered by us if the prepaid return shipping label is used.
5. Non-Refundable Items
- Personalized or custom-made products
- Perishable goods
- Gift cards or downloadable digital products
- Items damaged after delivery due to customer misuse
6. Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately at [email protected] with photos. We will provide a full refund or replacement at no extra cost.
7. Contact Us
If you have any questions regarding refunds, please contact:
Email: [email protected]
Phone: +1-(330) 723-1842
Address: 5532 Boucher Cir, Medina, OH 44256, United States of America
Support Hours: 9:00 AM – 6:30 PM (EST)