Refund Policy
We want you to be completely satisfied with your purchase at Silvermoonstyle. If you’re not happy with your order, we offer a hassle-free refund process under the following conditions:
Eligibility for Refunds
Refunds are available for items returned within 60 days of delivery. The item must be unused, in new condition, and in its original packaging.
Non-Refundable Items
We do not offer refunds on final sale or clearance items. Additionally, used or damaged items that are not the result of a manufacturer defect are not eligible for a refund.
Return Shipping
Customers are responsible for the return shipping fees unless the product is defective or the return is due to an error on our part.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed and automatically applied to your original payment method.
Refund Timeline
Refunds are typically processed within 3 business days after receiving the returned item. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will provide a replacement or issue a full refund, including any shipping fees incurred.
How to Request a Refund
To initiate a refund, please email us with your order number, a description of the issue, and photos if applicable. Our support team will guide you through the next steps.
Contact Us
If you have any questions about your refund or need assistance, please reach out to us:
Address: 5532 Boucher Cir, Medina, OH 44256, United States
Email: [email protected]
Phone: +1 (330) 555-4876
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)