Return Policy
At Silvermoonstyle, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we gladly accept returns and exchanges for both defective and non-defective products.
Return Window
Customers may return eligible items within 60 days of receiving the order. Returned items must be unused, in new condition, and in their original packaging.
Accepted Return Conditions
We only accept returns and exchanges for new products that are unopened and unused. Items that are damaged due to customer misuse are not eligible for return.
Return Method
Returns are accepted by mail only. Please note that we do not offer in-store or drop-off returns at this time.
Return Label
A return label will be included in the package for your convenience.
Exchanges
Yes, we accept exchanges. If you wish to exchange an item for a different size or style, please contact our support team to initiate the process.
Restocking Fee
There is no restocking fee. We do not charge additional fees for processing returns.
Refund Processing Time
Refunds are typically processed within 3 business days after we receive and inspect your returned item. Refunds will be issued to your original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
Non-Returnable Items
Items marked as final sale or clearance are non-returnable and non-refundable.
Contact Us
If you have any questions about your return or need assistance, please reach out to us:
Address: 5532 Boucher Cir, Medina, OH 44256, United States
Email: [email protected]
Phone: +1 (330) 555-4876
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)