Returns Policy
Thank you for shopping with Silver Moon Style. We value your satisfaction and aim to make returns and exchanges easy and convenient.
1. Returns
We accept returns for both defective and non-defective products. Eligible items must be new only — unopened and unused in their original packaging.
2. Return Window
You have 30 calendar days from the date of delivery to initiate a return or exchange.
3. Return Method
Returns must be made by mail. A prepaid return shipping label is included free of charge in your original package for your convenience.
4. Restocking Fees
There are no restocking fees for any returned or exchanged items.
5. Refund Processing Time
Once we receive and inspect your returned item, your refund will be processed within 2 business days.
6. Contact Us
For any questions or assistance with your return, please contact our customer support:
Email: [email protected]
Phone: +1-(330) 723-1842
Address: 5532 Boucher Cir, Medina, OH 44256, United States of America
Support Hours: 9:00 AM – 6:30 PM (EST)